\r\n
\r\n - \r\n
- \r\n \r\n\r\n \r\n
![](\"../assets/images/warn.png\")
\r\n ![](\"../assets/images/info.png\")
\r\n \r\n
Rate type
\r\n{{rateTypeDisplayName(policyDetails.policyRatingTypeId)}}
\r\nSingle article limit
\r\n£{{formatNumber2(policyDetails.sal)}}
\r\nAggregate limit
\r\n£{{formatNumberWithCommas(policyDetails.coverLimit)}}
\r\nWaived
\r\n{{isExcessWaived}}
\r\nMultiXS
\r\n{{isMultiXS}}
\r\nSelected excess
\r\n£{{formatNumber2(policyDetails.selectedExcess)}}
\r\nPolicy use
\r\n{{PolicyUseType}}
\r\nFCDO Cover
\r\n{{isFCDOCoverAdded}}
\r\nOptional cover
\r\n{{isOptional}}
\r\nThese are the options that the customer will see.
\r\n{{option.repairOptionWebDisplayTitle}} ({{option.repairProviderLabel}})
\r\n{{optionMauallySet(option)}}
\r\n{{gadget.make + ' / ' + gadget.model}}
\r\n\r\n No policy details were available when claim submitted.\r\n This may have been because we hadn't received the policy details from our partner at the time OR\r\n the customer has entered the incorrect policy number. Please check CCMS and then import the\r\n policy details by clicking the IMPORT POLICY button.\r\n
\r\n\r\n \r\n\r\n\r\n If the customer has entered their policy number incorrectly\r\n you can change it to ensure the correct policy details are imported.\r\n
\r\n\r\n Select the policy to import.\r\n
\r\nThe web user account is locked.
\r\nPlease contact IT services to get the account un-locked.
\r\nThe web user account is locked.
\r\nPlease contact IT services to get the account un-locked.
\r\nNO POLICY HAS BEEN IMPORTED FOR THIS CLAIM!
\r\n\r\n\r\n It looks like a user acount exists for the\r\n email {{claimantEmailAddress}} and reseller {{resellerName}}. Check the previous\r\n claims before assigning this claim to the user account.\r\n
\r\n\r\n\r\n It looks like a user acount does not exists for the\r\n email {{claimantEmailAddress}} and reseller {{resellerName}}.\r\n
\r\n \r\nCurrently no outstanding tasks!
\r\nAre you sure you want to cancel the above option for the device?
\r\nClick OK to cancel the option or Cancel to close this window.
\r\nThere is already a note set for this option:
\r\n{{selectedItem.noteDetail}}
You can replace this note by entering the new information in the text box below and clicking OK. Clicking Cancel will close this window without replacing the note.
\r\nYou can add a note by entering the new information in the text box below and clicking OK. Clicking Cancel will close this window without adding the note.
\r\n1. Select gadget
\r\n \r\n2. Add option(s)
\r\nNot available because an option has been selected for this gadget!
\r\nOptions preview
\r\nAdd option {{ optionsPreviewForGadget && optionsPreviewForGadget.availableOptions && optionsPreviewForGadget.availableOptions.length > 0 && !optionsPreviewForGadget.availableOptions[0].setManually ? '(Replaces the above)' : ''}}
\r\n \r\nOptions
\r\n \r\n\r\nNot available because claim has not yet been approved!
\r\nYou can set this option as BER by checking the box below and clicking OK. Clicking Cancel will close this window without setting the BER status of the option.
\r\nYou can set this option as Quote only by checking the box below and clicking OK. Clicking Cancel will close this window without setting the Quote only status of the option.
\r\nYou can set this option as Faulty by checking the box below and clicking OK. A return option will be automatically created for you. Clicking Cancel will close this window without setting the Faulty status of the option.
\r\nOnce you have completed the relevant task(s) you can set them as complete by checking the box(es) below and clicking OK. Clicking Cancel will close this window without setting the task(s) completed.
\r\n| Gadget | \r\nToken / Trans Id | \r\nStatus | \r\nCurrency | \r\nAmount | \r\nAttempted Date | \r\nActions | \r\n
|---|---|---|---|---|---|---|
| {{itm.displayLabel}} | \r\n{{itm.processorToken}} | \r\n{{itm.cardPaymentStatusLabel}} | \r\n{{itm.cardPaymentCurrencyCode}} | \r\n{{itm.excess}} | \r\n{{itm.cardPaymentDateAsLocalTime}} | \r\n\r\n | \r\n
Only use this if: 1. Current status is IN_PROGRESS and there is no transaction for this payment with the Provider, set the status to MANUAL_OVERRIDE, 2. Current status is IN_PROGRESS and there is a transaction for this payment with the Provider that has been authorised, Set the status to AUTHORISED and provide the appropriate token.
\r\n| Gadget | \r\nCurrency | \r\nAmount | \r\nDate Calculated | \r\nActions | \r\n
|---|---|---|---|---|
| {{itm.displayLabel}} | \r\n{{itm.currencyCode}} | \r\n{{itm.excess}} | \r\n{{itm.dateCalculatedAsLocalTime}} | \r\n\r\n | \r\n
The customer will not be able to select any repair options for this gadget.
\r\nThis will be visible to the customer / claimant
\r\n\r\n \r\n | Gadget | \r\nPayment Type | \r\nPayee Type | \r\nProvider | \r\nTransaction Type | \r\nCurrency | \r\nNet | \r\nTax | \r\nGross | \r\nDate | \r\nAuthorised Date | \r\nAuthorised By | \r\nActions | \r\n
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| {{itm.gadgetDisplayLabel}} | \r\n{{itm.claimPaymentTypeLabel}} | \r\n{{itm.payeeTypeLabel}} | \r\n{{itm.settlementOptionProviderLabel}} | \r\n{{itm.transactionTypeLabel}} | \r\n{{itm.currencyCode}} | \r\n{{parseFloat(itm.net).toFixed(2)}} | \r\n{{parseFloat(itm.tax).toFixed(2)}} | \r\n{{parseFloat(itm.gross).toFixed(2)}} | \r\n{{localeString(itm.dateCreated)}} | \r\n{{localeString(itm.authorisedDate)}} | \r\n{{itm.authorisedByLabel}} | \r\n\r\n | \r\n
| \r\n Bank account should be in the name of the claimant, {{claimantName}}! If there is a Check in the Name column then the account is possibly for another person / organisation. \r\n | \r\n |||||||||
| Bank / Building Society Name | \r\nName | \r\nNumber | \r\nSortcode | \r\nDefault | \r\nCreated | \r\nCreated By | \r\nLast Updated | \r\nLast Updated By | \r\nActions | \r\n
|---|---|---|---|---|---|---|---|---|---|
| {{itm.name}} | \r\n\r\n {{itm.accountName}} \r\n = 5\"class=\"badge badge-danger\">Check\r\n | \r\n{{itm.accountNumber}} | \r\n{{itm.accountSortcode}} | \r\n{{itm.default}} | \r\n{{itm.dateCreatedFormated}} | \r\n{{itm.createdByName}} | \r\n{{itm.dateLastUpdatedFormated}} | \r\n{{itm.lastUpdatedByName}} | \r\n\r\n | \r\n
Current incident date: '{{ selectedClaim.incidentDate }}'
\r\n \r\n{{'Claim ' + selectedClaimIndexDisplay + ' of ' + claimsListCount}}
\r\nWarnings:
\r\nUnable to update this claim because:
\r\nThere are currently {{claimMessageUncompletedCount}} messages awaiting attention. Click the Messages Tab above.
\r\nCurrently no outstanding tasks!
\r\nBelow is a snapshot of the Task History for this Claim.
\r\nLast refresh: {{selectedClaim.claimPolicyLastRefresh}}
\r\n{{gadget.makeLabel + ' / ' + gadget.modelLabel}} Removed
\r\nClicking on the document preview will open / download the file. If the preview is not showing correctly then there may be an issue with the document and you should ask the customer to check and upload again.
\r\nDocument type: {{document.documentTypeLabel}}
\r\nDate uploaded: {{document.dateCreated}}
\r\nOriginal filename: {{document.originalFilename}}
\r\nClicking on the document preview will open / download the file.
\r\n\r\n \r\n\r\n \r\n